Amazon India — order id:[protected]

Address:

Thiruvananthapuram, Kerala, 695004

I have an issue with my purchase of altum 18-mini-2-oe 4-in-1 desktop multi functional electric household sewing machine (White - order id:[protected] the seller 'golden creative". Since i am out of station at the time of delivery, i tried the machine only on november 6th.
Hence i contacted your customer care early in november. As instructed by yourself i made messages to the seller though the message center of amazon on 7th november. The reply of seller is simply" whattsapp me". The whattsapp messages are not yet answered. Then i made 5 more email messages to the seller starting from november 10th, and are with same reply asking me to contact via whattsapp. None of the whattsapp messages were answered.
Hence i contacted your customer care through chat. As advised by the customer executive on chat i sent a mail to [protected]@amazon.in on nov 27, 2018, 4:55 pm, i got an automated reply on nov 27, 2018, 4:56 pm stating that, i will be contacted in next 6 hours. But till nobody contacted me.3 days before once again. I made a chat support and the person ask me to sent one more mail to the seller. If it is not resolved then, he told me that they will look in to the matter. But nothing happened. Today again i made a chat conversation and now the executive informed me that they are helpless.