Amazon India — order never received yet they are claiming that they delivered

Address:

Brigade Gateway, 8th floor, 26/1, Dr. Rajkumar Road, Malleshwaram(W), 560055

The worst, idiotic and stupid service I have ever seen from Amazon India. This response that I got from them was ridiculous. I think they've started fooling customer these days. I have placed an order MI band 3 (black) and not received that yet but they claim that they've delivered it to the right address and they will not take any action even if I didn't receive it
order id:[protected]
I'm attaching a picture which tells that order has been delivered on 21st august. But I never received it.
I've talked with customer care executive on 26th August and they said, the order will be delivered next week. and when I called them this week, they're saying that sorry according to us it's delivered at right place. Now my only question as a customer is that if you're a customer, will you ever be satisfied with this? What is my mistake? I can give it a try to understand that sometimes order gets delivered to false address but Can't you give refund or at least place return and get it back from the same place where you delivered? I request a refund on this or they deliver a product