Amazon India — Order no : :[protected] refund not get yet

I have an ordered an product order no: :[protected] from the Amazon india on daye 23 march 2022 and return the product as the performance is not as expected but the my issue is that they are not refunding my amount that is 1698 rs i called more than 10 times in Amazon consumer service they are only extending the date and say we raise ticket call after 5 days today also they extend more 5 days they are not solving my problem as i am a student i have a cash problems and they are doing formalities and all.
I request you to solve my problem as soon as possible