| Address: | Bellandur, Bangalore |
I had placed an order on your website for JBL Flip 5 for my husband as a surprise gift. However, we received the item on the 18th of August 2022. On opening the box we see that we have been sent a JBL Flip 4 used product inside the box of JBL Flip 5 along with the instruction manual for the correct ordered item. We immediately shared an image of the incorrect item with you chat support team and they placed a return request for the same. The item was picked the very next day but since then the status on my app for the item keeps showing return has started.
After speaking to the customer service team we get a confirmation from your support team stating that your fulfillment centre has received the item but somehow it has not been updated on the system. They tell us to be assured that the status shall be updated and we shall receive the refund in 3-4 working days. However after multiple follow ups your support team informs us that the item received by them is a different item and an investigation is to be filed, we can again get in touch with them on the 7th of September. Today finally when we connect with them, they confirm that after the investigation they found that they haven't recieved the correct item and therefore they have discarded the returned item as well as they are unable to provide us out refund as well. Please explain to us where have I been at fault here?? In this case you take away the item and also scam me of my money?? It is a 10000 rupees item and I have lost it all!! Where should I go now as I don't have any video proof.
Also, 2 concerns which I would like to highlight in this case:
1. I had placed a return pick up right after we received the item by attaching an image but now we are unable to find the image in our conversation history
2. Your agent who comes to collect the return item l, never picks it up without prior verifying whether the correct item is being handed over and then only he further collects it.
We have a very long history with Amazon and never have we ever faced any such issue or never have we committed any fraudulent activity in our past transactions then today how can you simply deny me of my hard earned money which I spent on your website trusting that I will get what I was actually ordering for?? Request to kindly look into the matter and help us as your customer support team has been misbehaving and they have simply disconnected the call inspite o[censored]s pleading them for a resolution.
Looking forward to your cooperation and understanding.
(P.S: this was an order which I had placed as a surprise gift for my husband and today this is all I have to go through rather than letting him enjoy the gift) Was this information helpful? | 
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