Amazon India — order not delivered and also rejected with wrong reason

Address:

122004

I have ordered a phone with exchange on 21-jan-2020. The delivery executive came on 22-jan and without seeing my old mobile, he rejected the delivery item. When we ask him, he told that it was done by mistake but the product will be redelivered next day. On next day, we do not have any communication for the product hence i have raised a query to customer care. They told that the product will deliver by 6:00 pm. But then also the product was not delivered. Then i have raised a complaint with request id[protected]. Today again when i called customer care, they told me that the refund has been initiated for the order but other than that we cannot do anything. I asked them to let me know how can i be sure about the complaint i have done, to resolve the same asap, but their reply was we cannot do anything else. I asked them for compensation amount but they refuse telling that they cannot do anything. As all the calls are being records n customer care, i believe that the calls done by delivery execute by me were also recorded. That should be the one of the most important proof. I want the resolution for the order dispute asap. Please help. My mobile number is +91-[protected].
The mail which i have used to get the status of complaint is "[protected]@amazon.in" but no response from them also.