Amazon India — order not delivered even no refund provided and blocked your account

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201305

We ordered redminote8 pro order no: #[protected], prepaid rs-12599/- in amazon sale on 19th jan, 2020, it was showing delivered on 25th jan even no pin was entered but we didn't get order, we raised our concern to cs team and they assured us to refund our money if product not delivered by 29th. Their system was showing delivered message, we again contact them for status of our product and refund but they escalate it to cap team and they blocked our account without providing details, and even refund, and if you check my order history i hardly ordered things.

They are not providing any information of missing product or their investigation details.

What a pathetic service they have, rather to resolve our issue they told us not to email/contact.

We are querying but they are not replying what we are asking, you are not satisfying your customer even you are leading it to mental harassment and wasting out time. Whatever reason you should provide us, not expecting behavior from amazon team.

I'll have to take action against it.