Amazon India — order not delivered, wrong tracking number, no refund being processed

Order #

[protected]

This order was shipped on 19 february, 2020 and was expected to be delivered by 25th february, 2020. However the tracking number provided is invalid and no tracking info available against the tracking id even after 1 week of product shipment. Now the amazon team is not able to contact the seller and giving me the lame reasons of delaying my refund. This is the instance of third class service from amazon where every agent provides different information and just delays the refund process. The order amount is more than 60k and they are not refunding the money.

Third class service