Amazon India — order not received shows delivered

I have ordered a product from amazon on 6 september 2018 but it is not delivered till date but on tracking on amazon it shows delivered. My order id is order#[protected]. I contacted amazon customer care but till date i did not get refund nor the shipment. I want refund along with compensation. For mental harassment against deficiency in service by amazon india.
Avinash kumar
Bar room no.2, western wing
Tis hazari court, delhi
New delhi, delhi 110054
India
Mob. No. [protected]