Amazon India — order refused without informing

Address:

Mumbai City, Maharashtra, 400033

I had placed an order with amazon india of a pair of headphone for which the payment was already made. The product was supposed to be delivered by 28th of october 2017. However due to god knows what reason, the amazon deliver canceled the order stating that customer refused the order, whereas there the product was not even out for delivery and did not reach me. I was supposed to gift it to someone which due to the goof-up by amazon i am not presently able to do so.

This is very unethical behavior from amazon.