Amazon India — order replacement not been sent

Address:

500032

Hello,

I have a SERIOUS concern about the order - Order#[protected]
which i had ordered on 25th jan, 12 days back, the package was damaged, so i requested to replace the same, the next day it was picked up, and the return date shows 29th.

And i did many complaints regarding this
this is extremely dull service by amazon i can see by this much of delay..

Today its 6th of feb, and i have also paid for the prime membership, but no such benefit is being given, and i'm facing the worst situation instead, who takes 12 days for replacement?? This order is not being imported from Russia or china, its just one day transportation. Despite of the prime membership and the amazon fulfilled order, they are not sending the replacement...!