Amazon India — OrderID:[protected]

I placed an order for a mixer grinder it was delivered to me within a couple of days but the item is used no one will believe it is genuine since there is no direct cancellation option I spent 30min to explain the customer care and replacement scheduled on 13-OCT but so far I haven't received any update and today I am noticing my order was cancelled. I am highly dissatisfied by the quality of the product and Amazon behaviour let me know whether will I get the refund and do I have to use this sub-standard used item. This is forcing me to refrain amazon in my future needs.

thanks
Suresh
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