Amazon India — package item missing

Address:

E5 24 Nand Niketan Essar Township Hazira Surat, Surat, Gujarat

Hi sir,

I had ordered a jbl speaker from amazon. When i opened the package the speakers were missing. The delivery agent was there when i opened the package. He agreed that the package is missing. But amazon refusing to accept and not sending me new package or refund.

I have a call recording in which amazon guy is agreeing that the package was missing. Still there investigation team is not willing to accept that i have not received the package and saying that it was delivered.

Please help as i have lost all hope to get my money or the package from amazon

Regards,
Sandeep