Amazon India — package marked delivered but not received by me

Address:

C-521, Gaur Global Village, Crossing republic, Ghaziabad, Uttar Pradesh, 201010

I have ordered shoes from amazon and it marked delivered by amazon though it not received by me, i have raised costumer complaint but they keep saying, it got delivered successfully and not sharing any details or authenticity of delivery.
Moreover i have shared details of delivery person who visited main gate but not came to house.
I believed that it will be sorted before if amazon didn't assure me and waited for 9 days as it's hard to check 9 day records.
Still i have checked details of security and found, shivam rajput has attempted delivery 2 time on 3rd at 8:40 pm but he did not complete and 4th on 12:20pm.

Please help