Amazon India — paid full amount and send me empty box

Address:

Sonipat, Haryana, 131001

I ordered a philips viva collection hd4938 induction cooktop from amazon on 24 december 2018 & recieved the package on 26 december 2018. After receiving the package i opened the external amazon box after that i opened the philips induction cooktop box which was not sealed after opening that i found multiple number of polythene airbags and among them there was a white colored polythene bag inside it i found a piece marble stone and a small brick inside it. Just after that i contacted to amazon customer service that said please wait for five days we will provide you resolution after waiting for five days i again contacted them they said to me that we are unable to provide you replacement or refund. I contacted them multiple times but their response was same.