Amazon India — pathetic customer service and refund not done.

Address:	New Delhi, Delhi, 110088
Website:	Www.amazon.in

I have order a shirt on 18th july from amazon and oder no.[protected]. I am very disappointed from your pathetic customer service and my refund yet not processed yet. I have return my product on 21st july 2017 and as per your company policy that refund will be initiated into my debit card in 3-5 working days. I am chasing you guys from 26th july but in order to complain i tried contacting the customer support using the toll free number. The moment they heard the issue they out me on hold giving the following reason “ i need to check with my internal resources” and when i ask for refund they are used to say sir please wait for next 48 hours and when i ask them to share refund i'd details with me they have no clue about it and they said you have to wait for 3 working days and our payments team will call you back with details, then i asked them to make me speak to your senior who can help me out over d call then they asked me to wait for 2 minute mark they disconnected their call. Third time i was unable to call them from my phone. They banned me from calling.

I did not use profanity, i was patient courteous and i had a really good idea on how a customer service center work as i was also being a part of e-commerce company and i know all the policy and all. I waited for a survey email from the support executive (They have to send this after a ticket is taken) i marked a negative, and proceeded to the last step. Bingo!!! The golden option i've been waiting for “escalation” customer advocacy, please enter your phone number and an escalation lead will contact you at your preferred time. I entered now. But still not get the refund yet.