| Address: | 171001 |
| Website: | amazon.com |
I am writing this mail as i feel like being cheated by amazon order no[protected] and still dont know how to get out of this, the worst mistake to order an television worth rs 20k from you, after this experience i think amazon is not write platform to go for online shopping. Let me tell you the way you treated your customer:
1) order was placed on 12 july and delivery date was committed by you guys as 20th july, till 19 of july there was no tracking update about product on your site, i called you guys almost 10 times in this period every time your representative assured call by next day as that moment he himself have no clue about where the product is, but a call never came back.
2) on 19 july your site updated product as been shipped from gaziabad, initially in one call your representative told product is coming from banglore which seems to be know as lie (Still is does not matter where the product is coming from but u should give right information).
3) gaziabad to shimla is hardly 10 hrs by road you people took four days to deliver the product with no update on your site about its tracking and again when i use to call your representative like always have no clue about where product is.
4) finally product reached today and on opening it there was a big crack on screen on looking it seems like it has not happens in delivery but the defective product was packed like this by your seller m/s cloudtail,
5) know i dont know what to do dont have trust on you guys, whether you will give the non defective product on replacement, and my money is already blocked with you as i have made the payment on 12 july itself by credit card.
I have asked for replacement of product but trust on amazon is totally gone, cant believe that you can send a product which is damaged so badly to a customer, what was your seller m/s cloudtail thinking while doing such a thing.
A television that i could have brought n a singly day by going to market now already 14 days have past and i think i will get it know at my home after a month. Your site is good to buy only less expensive items, just resolve this issue and will never buy any expensive item from you again.
I am sure you wont even bother to reply for this mail, but i dont care just send the right product or i may raise the issue to higher level.
Talked to your senior leadership people mr prashant d who told he will personally look into matter and call me back but no call came back.
Attachment of product you delivered are attached in this mail kindly see and send the replacement.
Regards
Sahil dutta
Email id : [protected]@gmail.com
[protected]
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