Amazon India — Payment not credited to beneficiary account

Dear Sir,

On 10th August 2021 at 08:22 PM, I did a transaction of rupees 10, 000/- by Amazon UPI. Money was deducted from my account and did not credit to the beneficiary account till now. I raised this complaint to Amazon and get to know that Payment is done successfully from their side. They suggested to reconfirm at my home branch. I visited my branch and they denied they have no dealing with Amazon UPI transactions. Later, I called Amazon customer support, the representative replied, " payment is successfully passed their gateway" and suggested to raise a charge dispute complaint. Still, I did received my money back to my account or credited beneficiary account.