Amazon India — payment not received against product sold on amazon india

Address:

Rupnagar, Punjab, 140001

I have sold four products on amazon india. All four product returned by buyer. The products i received in return are other products, which are not sold by us.

For this settlement, as per amazon india policy i initiated four safe-t claim against four product received. Our three safe-t claim approved by amazon team, but one claim is rejected by amazon team by mentioning reason that i have provided same product images that i have provided in other three claims.

I reverted team that, i have received same four products in four returns, which is not sold by us. If return received product is same then their images will also be same. So how i can share image of different product. Even i taken product images from different angels and resubmit safe-t claim. Again this claim is rejected by amazon team, without giving any justified reason.

I also logged case on seller portal, but no response from amazon team. I request you to look into this.

Below is case id for complaint lodged with amazon india

Case id - [protected] 12 december, 2019
Case id - [protected] 6 january, 2020

Thank you.

Kind regards
Ramanpreet singh
[protected]