Amazon India — product delivery, delivery agent abusing me

Address:

400043

I've ordered skullcandy earphones on 16th june with guaranteed delivery on 17th june its 20th june now i still don't have the package, every day they are telling today you're getting it for sure, but they didn't deliver, yesterday it was out for delivery i got the delivery agent details i called him, he said and i quote "mereko nai pata tera parcel kon la raha, mereko call mat kar be chutiye" nd he hungup on me 3 times.. Their is something extremely wrong with amazon, i've had the worst experience with you, so dissapointing.. Worst ever.
Order id :[protected]
Delivery agent details : [protected]