Amazon India — product has been not delivered to the customer

I have ordered for kodak tv of 30, 000 on 30th sept 2019 and it was promised to delivery on 5th oct 2019 but after 11th oct 2019 also product is not delivered yet.
And also the status in the tracking was put as i have requested for late delivery and i never requested for late delivery.
Even when i call and ask for status with customer care even they are not able to tell correctly where is my product and when will it be delivered, they just tell wait for 24 hrs or 48 hrs it will be delivered. I am calling them past 5 days they are giving same answer just to wait.