Amazon India — Product never delivered even 4 days after expected delivery date and no refund

Address:	Mumbai City, Maharashtra, 400069
Website:	www.amazon.in

Amazon india sale sucks big time...
I had ordered a samsung on5 pro mobile for my dad on 3rd oct 2016 for which the expected delivery date was given as 10th oct 2016. The product had arrived at mumbai courier centre on 8th oct however it never moved from there till date. I have been constantly quering the customer support folks since 10th oct but they kept asking me to wait for the next day but their next day never arrived. Finally today on 13th oct they replied that their courier department has lost the product and would take indefinite period to deliver thus, i asked them to cancel my order and they replied saying they have initiated the cancellation however the money will only be refunded after the product reaches them. Which means i never get my money back if its stolen or not dispatched at all from their end. I now believe that its the best trick for amazon india to get customers money use it and may or may not return it back.
My suggestion to amazon india is to refund my money asap if you do not want further defamation and loose customers.