Amazon India — Product Never got Shipped

Website:

www.amazon.in

I ordered a magazine rack ( A10 Shop Alpha Magazine Holder In Solid Wood-Walnut Finish Order #[protected] on 26th of July 2016. The final delivery date for the same was 6th of July. I never received the product and when I tried to claim a refund due to non delivery in the amazon portal, the option for product not delivered is been blacked out. Even my calls to the customer care was dismal & it seems they have no idea about the non delivery of the items. Also they seem more aligned in favour of the seller than helping the me with my refund. Never had such a bad experience before with an online purchase.