Ordered onida 6.5 kg washer only during great indian festival. The product reached the city and on 4th october status updated as out for delivery. However i did not received any contact no of the delivery person. Whole day i have waited and suddenly at 6:45 pm the status updated as 'delay delivery on customer request'. Though i have never recieved call from delivery person.
I have raised complaint with amazon customer service and they assured my order will be delivered soon. Next day i have again checked with customer service and they said i have to wait for 48 hours for next update. Again they assured product will be delivered. I have also checked with the delhivery (Amazon shipping partner) and they also assured product will be delivered. Now suddenly the i can see product has been returned. Checked with amazon customer service and now they are saying as the product was damaged it has been returned and refund will be initiated. Nowhere in system it has been mentioned the product was damaged. Also if the product was damaged why it was not returned immediately. From 4th october to 8th october status was 'delay delivery on customer request' and then it was returned.
Please look into this issue and don't give us false assurance. Was this information helpful? | 
Post your Comment