| Address: | 400074 |
| Website: | www.amazon.in |
I was looking to buy fastrack oversized sunglass (P253pr2f). I found this product at amazon and flipkart at rs. 940.00. At amazon this product is available in prime deal and they gives guarantee of fast delivery of selected product as prime deal. So i ordered fastrack sunglasses from amazon on dtd. 02.10.2016 which is biggest sale period of amazon. Accordingly i got confirmation that product will be delivered on 04.10.2016.
I didn’t received product from on 04.10.16. So i called amazon customer care service and they assured that product will delivered on same day. But didn’t received product on 6 th oct and same time both flipkart and amazon sale was closed. Then again i repeatedly called amazon’s customer care service. My followup with customer care is as below.
5th oct – customer care told me that product will be delivered before 8 pm. It is already dispatch from their end and package received by courier
6th oct – they told that possible delay in delivery due to arrival at incorrect courier facility this massage received at 12.52 pm. Again i called at 3.30 pm to customer care and they replied that product will delivered within 24 hours as they raised ticket to transportation service regarding delivery of product and request me to wait for 24 hrs. After at 9.10 pm i got message package arrived at courier facility. So i didn’t cancelled my order otherwise i was thinking to buy same product from flipkart at 940 rs. Because of assurance given by amazon i didn’t cancelled my order.
7th oct - they reply me product is out for delivery
8th - even after 24 hr didn’t received product so, i again called customer care and they reply that possible delay in delivery due to arrival at incorrect courier facility.
9th - they reply product is out for delivery and will received shortly
10th - i requested to customer that to give me exact status of my product and resolve my issues. But no one gives reliable answer. Even they didn’t give me any details about courier company and they continuously blamed that this issue is occurred because of courier company and courier company is responsible for that not amazon.
11th - in 11th oct. Cusetoer care told that we can’t delivery your product at 940 rs. You have to pay 1625 rs.
I got worst experience from amazons customer care service and delivery system.
If it is not possible to deliver product from your side then 1. Why should you accept my order? 2. Why should you not inform me on 4th oct that it not possible to deliver product? Why your customer service told that product will be deliver shortly? Why should you hold me from last 7 days?
If you told me before 6th oct then i will buy this product from flipkart at same price (940 rs.).
Why i should pay higher price for same product by placing another order? Who is responsible my mental harassment for that?
I think it is responsibility of amazon’s to delivered product to customer. We are placing order to amazon not to courier service or seller so, it’s a duty of amazon, that's why i am asking question to you.
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