Amazon India — product not delivered in spite of prime delivery

Address:	Bangalore, Karnataka
Website:	www.amazon.in

Hi amazon india

This is with regards prepaid order #[protected] which was placed on 9th august and i even paid rs. 100 for next day "guaranteed delivery" because i needed the product on priority. On 10th i got an sms stating that shipment is being returned to seller as it was rejected by customer.

I immediately called your cs team to raise a complaint post which a replacement order was placed and once again i was assured that delivery would be done by sunday evening - 12th august. I even got an sms with delivery executive's contact number once shipment was out for delivery. I called the given number and he said that "i am on leave since 2 days, i do not have any amazon shipment so please wait tlll monday"

Again i raised a complaint with your cs team and they requested me to wait till monday as per instructions from delivery executive. Today at 4am i got another sms stating that shipment is out for delivery and then suddenly at 11:46am i got another sms stating that shipment has been successfully delivered.

Now i would like to point out that i am sitting in office, the delivery address is obviously for my residence and being a weekday only my 80 year old grandmother is at home. I called her to confirm delivery status and she still has not received any shipment from amazon neither did i give her the pin or otp number (Which i believe is required for accepting any prepaid shipments)

I am honestly not looking for any refund because the phone is more important to me, i need it for a purpose which is why i have been continuously following up with your team but unfortunately there is no one who can give any proper response or resolution.

Can you people please help in getting my prepaid order delivered asap?!?!?!!?!?!?!?!?