Amazon India — product not delivered on time/lost in transit

Address:

Hyderabad, Telangana, 500034

Website: https://www.amazon.in
Order given on wednesday, 17 october 2018.
Order no:[protected].

I have been ordered in amazon website on 17.10.2018. Till date 09.11.2018 the item is not delivered, i have been contacted with the customer care n no of times, they are telling they have been lost in transit, i am not okay with the answer which they proposed as below.
1. Refund only product cost
2. Rs.50 as penalty
3. One month prime extension

I am not satisfied with above reply becasue

1. Since the product lost they have to inform, i haven't received any call or mail, instead of this i have got mail like, the item is delivered.
2. How can i rate item without.

How many days the amount which i paid can hold?

Still they are not clear about the delivery of the product.

What is the penalty?
Item cost: rs. 245
I need it like per day rs. 1000 * 25 =25000.