Amazon India — Product not delivered refund issued not contacted

Order #[protected]
I have ordered this item, I did not get any call but suddenly I got notified that a refund is initiated and the order is cancelled. After waiting for such a long time this notification is very disappointing. I get to know from customer care that the Item might have been damaged in transit, how is that possible if the package is not opened and after so long of the actual delivery date.
I think the delivery partner somehow miscommunicated with me as well as the company. please resolve.