Amazon India — Product not delivered, status showing as delivered and money collected

I ordered a mobile in amazon, and they promised to deliver on 28th September. I received a message on 26th september that product is delivered, without delivering the product to me. I raised a complaint and they asked me to wait till October 1 st for the next action. When i contacted the amazon team, they are not responding and is not ready to refund the money. Am out of station and not in a position to receive the product any more and am mentally effected badly that am even losing my sleep because of this fear of loosing money and i dont want to have any business relation of product purchase with Amazon. Such is their response, i need the refund and compensation for the mental stress they created which is impacting my mental health. Order ID reference[protected]