Amazon India — Product NOT delivered to customer and also sent fake delivery SMS

Address:	Kolkata, West Bengal, 700040
Website:	Amazon.in

I have order a facial cream from Amazon.com worth Rs 150 for which online payment was made. It was supposed to be delivered at Kolkata by "Amazon Transport Services" on 8th Sept 2016. On the day of delivery, The agent called me up but I was not at my place at that time and no one was there to collect it on my behalf(as i stay alone). So I asked him to hand over the product to my landlord. After a few minutes he called me again as he was unable to find my location and landed up in different address, so I asked him to keep the product with him and I will collect it from delivery office myself. 2 hours later, I recieved an SMS on my phone that the product is delivery and a track link showed it was signed by me(my name). Now I m unable to get in touch with them. I tried to contact them but they are not responding. Everytime a different person receives the call and I dnt have the agents personal no. Or dont even know his name. Unable to find the Kolkata office address as well. Tracking no[protected]. The delivery system is hopeless, I want refund Amazon.in

Prajjal Chowdhury