Amazon India — product not delivered with quality

Address:

Amazon development center, World Trade Centre, Brigade Gateway Campus, Dr Rajkumar Road, Malleshwaram West, Bengaluru, Karnataka, 635126

I have ordered for two products on the same day from amazon india as a gift for my friend at chennai being at vietnam. One product had been delivered on time with few items missing. Another product delivered with one week delay and product was damaged. I had raised a query on that to amazon customer care and they were very casual in reverting for that query.

Written so many mails across and asked for a replacement and in all the mails, i have only got feedback that they will improve on their quality. But that is not the right answer. I needed a proper explanation and they ignored to do it so.

After few follow up's, there were no reply at all and they didnt acept my request.

So i would like to file a complaint on them and need your support to take severe action for this incident. Thought from them is since it is a very less amount no action is required.