Amazon India — product refund return issue

Address:	Bangalore, Karnataka, 560037
Website:	Www.amazon.com

I had ordered a mobile which has not specified anything about it. It is sold by amazon. After receiving i found there is no internal memory not even to receive a 50 kb file of contacts. I cannot waste my time typing 1000 contacts. As per order details i can return it before 23 oct. But they disabled my option in app. And when i asked them through mail they replied that i cannot return because they changed policies. If they change policies they should mention return is not there. But return is there till 23 oct 2017. After lots of arguments finally they accepted to take return. And what they did is they have given my friends name and address for return. They are not even in a position to change address before delivery of product but these great people now directly changed entire return details to my friend address and her name. So i mailed them again you genious people how can my friend in kolkata return a phone which i took today in bangalore. Then they changed address. I got a return slip as friday 13th 0ct will be return date but they again called my friend and confused her about the order. Irritated her. And also i cancelled my plans for that day waiting for this guys. But they have not turned up. Actually i planned for vacation. For giving this i stayed at my place on saturday and sunday because that order has to be picked on friday. They have not even informed me the status of return. On 18th they changed status to todays date. They have changed all return details date and time. Amazon wasted lots of my time. I want to sue amazon for this.