Amazon India — product return and not delivered

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Near govt college katghora, 495445, Korba, Chhattisgarh, 495445

There was a product delivered to me in damaged condition. I raised return request 6 times for the product, each it was being cancelled. I contacted amazon for more than 15 times and each time they escalated the case. They promised so many time for call, but never called back. Today, i was told that each time i have cancelled my return and they can not refund my money. I was completely harrashed by amazon service.

I informed amazon that there is another product which was not delivered to me and informed the team immediately. They escalated the case again.
Today, i was informed that i have received the product and signed while receiving product. This is complete mess done by amazon. Customer service they don't even talk properly. My money time has been gone in waste. I will definitely file a case in consumer court against amazon