Amazon India — Product was returned and refund is not issued, fraudgery has been done by delivery agent

Address:

3/315, Vikalp khand gomatinagar lucknow, Near aamantran lawn

I had ordered Hammer solo pro true wireless earbud with order number[protected] on 9th july from amazon app. But this earbud has some technical issue so we placed a return request on the 10th of July, pick of the item was scheduled on 11th July. A delivery person visited us in morning around 10 am and asked for pick up from amazon with order in the name of ragini, we handed over the item with all its belongings ( box, earbud its case and packet of amazon) to that person. And on the same day around 2 pm another person visited us from amazon and asked us for a return pick-up. We said that we have already done the same in the morning. After that when we checked the status of our product on amazon there we get to know that on 12th July our return was canceled automatically. Then we get to know the whole fraudgery, we lost our product as well as our money. From that day we are continuously reporting the issue to the customer service people but they didnt taken any action.