Amazon India — Product worth 14k never got delivered, no refund

Address:	Gurgaon Haryana pin code 122 103
Website:	Amazon.in

I had placed an order with Amazon (Order ID[protected] of amount 14k. The order was scheduled to deliver between 23rd to 27th October. I waited till 27th October but the order never got delivered, but the amazon website showed in my order details that the product has been delivered. I called amazon and they did not correct the information on their website thereby. They asked my to wait for another 5 days. In these 5 days I called them again and again for update but they had no information where my product is, where is the seller or why is this error happening. On October 3rd they called me and said they will initiate a refund. By this time I was so exhausted that I just said yes give me the refund. They said I should get the refund in next 3-4 days. Its 8th October today and I have still not received the refund. I called the customer care again and the customer care executive was ‘kaynat’ she said no refund request has been received. Moreover, she informed me that an investigation will be done first and then only will i get the refund. After this the call got cut abruptly. I am totally exhausted and drained chasing Amazon for my product and money but they put no effort in resolving the issue at their end. They have a fradulent seller on their website and a number of other customers can be defrauded by this seller. I want to file a complaint against amazon for harassing its customer and providing very bad customer care.