Amazon India — Product worth INR 17000 bought from Amazon and not returnable

Address:	Hyderabad, Andhra Pradesh, 700071
Website:	www.amaxon.in

I had bought a Medella Swing Maxi Electric Breast Pump online on amazon for INR 17, 000..however the same did not work properly and was useless..I called up the customer care..they made me wait for 15 days while checking internally how should the product be returned..and finally i got a call from them on 7th December informing me that baby products are not returnable and we cannot do anything about it..horrible customer service..i have faced this issue always with amazon..you need to keep calling them up and following up on your orders but they will never call you back..on top of that the solution they provide is of no help at all..very disappointed..I want to return the product and get my money back..please help me in the matter and do let me know if any additional information is required from my end