Amazon India — products not delivered through the status says delivered

Address:

560017

I have ordered for a fast delivery paying extra 49 as delivery charge because those items were quite urgently needed for me being a woman. But Amazon didn't deliver and the Straus shows as delivered.. I called customer care and second agent was rude in her behaviour.. name is Ailin..

I want Amazon to take strict actions against this ..if Amazon informed me that they can't deliver I would have gone to shop and purchased it.. now it 10.30 PM in the night .. I was completely frustrated