Amazon India — Received damaged product and they are not processing refund

I have ordered HP Pavilion 14 AMD Ryzen laptop order Id[protected] of 56k on 19th may from my Amazon account registered with [protected] on the name of Hardeep Singh. I got the laptop on 22nd may in a damaged screen and windows not working condition, since that day I have contacted customer care about 5-6 times every time they initiated the pickup and cancel the pickup, agent neither called nor appeared to pickup the laptop. Amazon person are not providing solutions except scheduling and cancelling pickup. Since I have bought this laptop via emi now my first emi date is about to come and Amazon person are not processing my refund.