1. Package checking parameters - weight and bar code
Answer: barcode only signifies product pacaked received at the other end but it doesnt signifies that genuine product is still in the pacakge.
Weight of lenovo z2 plus is 149 gm with charger and cable it would come around 180 to 200 gms. The washing soap cake that were kept in unsealed mobile box quantity were 2 and weighing 90 gm x 2 that total up to 180 gm. So checking the package only on being weighted. The weght remains the same in both case with mobile and with soap cake. Because the weight comes out to be same with 180 gms. The soap cakes were glued in the pacakge so that it does not move when shaked to check the package. As weight remains the same chekpoint with reference to weight remains unaware wheather the pacakge is having mobile or soap.
2. The package was tempered from three sections.
I. Clean slit in the package was made by removing the taping of amazon to remove the mobile box inside unseal it remove the content and repack it without any problem. Extra amazon tape was applied just to make sure it stays there.
Ii. Clean slit in the outermost package so that product can be removed and after the removal of the box contents the package was again glued with the sealent like feviquick. I said similar to feviquick because the feviquick burns the palstic material and there are sign of that in the pacakage.
Iii. Slit in the bubble wrap to remove the pacakge content and replace it with soap case. A clean slit tried to make iin the package and after removing the content and putting back the package cello tape was used to seal that slit.
In the reference image it can be seen very clearly where i have opened the package and where the slit was made on the bubble wrap and the outer package. And on the first call i told that package was without seal and without plactic packing.
There was another area from where he tried but failed to enter into the package was from removing the corener tapes and making a slit into the package. He made a clear slit from one end to other and cut the bubble wrap at middle and then sealed the bubble wrap using cello tape than sealed the outer package by using selent that caused the burn (Plastic hardened and particles of dry feviquick can be felt). And used some extra amazon tape at the corners to seal it.
3. This time i didnt received the delivery message with the information of delivery boy/ delivery agency. So, the moment i opend the box i called amazon cc, during the first conversation with the customer care on 17th oct 2017 after the incident after 1530 hrs. When i asked for the no of the courier agency/courier boy the customer care responded "sir, ap delivery boy ko mat khojo usko jane do, uska 11 hazar ka nuksan ho jayega main apki call investigation team ko forward kar ra hu". Similar words were used.
I. Why didnt i received any information about the courier agency/courier boy?
Ii. Why i was told this highlighted statement by the customer care instead of providing the information i asked for?
I am looking for refund or new mobile.
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