Amazon India — redmi note 4 (dark grey, 64gb) order no.[protected]

Address:

Thane, Maharashtra, 400607

I have ordered the above phone on 27th feb from amazon.
The planned delivery date was set to 3rd feb. However on 1st feb i got sms that the phone has been delivered.
There wasn't anyone at home on 1st to accept the delivery.
When i called and complained to amazon, they said, its a incorrect message and the phone is yet to be delivered to me.

Till now i have not received the phone and it was meant to be a gift for someone on their birthday.
Absolutely disgusting service from amazon and i will never use amazon india to order anything anymore.

Please can someone sort this out before i complain and escalate this.
I want my money back please.