Amazon India — redmi y2 black colour 3 gb ram and 32 gb memory

Address:	Mumbai City, Maharashtra, 400055
Website:	amazon.in

I had ordered a phone (Redmi y2) on 11th october, 2017 the delivery as specified was between 15th oct to 18th oct. As per the tracking details i found that the delivery was made on 15th oct 9:23 pm, however the product was not delivered. I tried calling amazon customer care for 4 days after 15th oct the customer care executive said the has not yet been delivered, the same will be delivered by 20th oct. On 20th oct when i called customer care the executive said the product is already delivered on 15th oct but as per my earlier calls to executive the same was not delivered now suddenly the other executive said it has been delivered. I made the online payment for the product and no product has been provided to us, nor details to whom the product is delivered nor the refund. Now i am told to wait for another 15 days until the investigation goes on.