Amazon India — refund amount not received into my account

Address:

Hyderabad, Andhra Pradesh, 500072

As i have placed two orders on amazon on 26march 2019 and 30march 2019 and the orders was cancelled and the refund was intiated but i haven't received my money yet. It's been a week i have to get nearly 1000 rupees for cancelled order. But i haven't received a penny. Please solve this issue as soon as possible. They say the refund is success but i haven't received my money atleast i need to know the reference id to check this issue with bank, slove this problem.