Amazon India — refund amount of shipping courier charges

Address:

Bangalore, Karnataka, 560076

This is to inform that i had ordered an trolley bag from amazon india on 2nd week of september 2017 and received the product on 3rd week of september 2017. The product that i received was made of quality and decided to return the product. For this product, amazon team responded that they cannot return the product from their end asked me to return the product and informed that they bear the courier charges for this. After getting the confirmation, i couriered this product with my own expenses which costed rs 1250/-. Amazon customer support informed that they wil refund the amount as soon as i send them the courier charge slip/receipt. I had sent them the scan copy of courier charge slip/receipt on 26 september 2017 and called immediately to customer care. The customer care people informed that they have done all the process from their end and it would credit to my account in 48 hours. This was the false promise provided by the customer care. After that i keep on following and the final date they said was before 10 october 2017, i will receive the payment. But till they have not made the payment. This is ridiculous service and fake promise which amazon customer care is providing to the customers. Now they have stopped responding to my emails and the when i call to customer care, they are again asking me to wait for some more days. Some people at customer care says, it is not at all processed from amazon end. Cheating online service.

Regards,
Deepak
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