Amazon India — Refund for product

Name: Ranjana Bharti
Acc :[protected]
Mobile: [protected]
Refund ref num:[protected]
[protected]
Bank - Indian bank

I have purchased Blanket from amazon on 11/03/2021 by making payment of Rs. 629 through Indian bank debit card & Rs. 629 through Axis Bank. I have returned the item and amazon initiated refund on Indian bank with refund reference number of[protected] ;[protected]. They even shared transaction id on my request . I visited branch for solution and they contacted billdesk which is the payment gateway. Bill desk is asking to get payment reference number from branch for which branch has no answer. When i contacted amazon, they requested to file charge dispute with indian bank customer care. But indian bank customer care executives denying the existence of such form/facility. It is not about money but about the customer services offered by bank. It is the practical issue and may happen again in future for which bank should be ready with solution.

Kindly resolve the issue