Amazon India — refund for undelivered product pending for 60 days

Address:

Thiruvananthapuram, Kerala, 695005

I ordered a set of 3 boomer bubble gum boxes from seller named urban retail. It was ordered on 5th november 2019 and expected date for delivery was 7th-14th november. I waited till around 21st november and product never showed any tracking details and the same date was showing as expected date for delivery. Tried to cancel in the application and got notification that request was submitted. However did not get any refund and contacted amazon customer care by around november 30th. They informed that refund was initiated and would be credited in 5 working days. Ever since i have made 5 more calls and been getting the same response from them. This is extremely poor service and that too the retailer themselves sent me a mail asking to get the refund from amazon