I paid the amount of 599 to amazon through one of my bhim upi id [protected] on 6th september 2020.
Due to some problem, I returned the product and I requested amazon for a refund and they issued the refund on 15st sep, 2020. They have also provided me with the rrn[protected]
Normally it takes only 3-5 days for the refunded amount to be reflected my account but today is 13 october 2020. Still, i've not received the refunded amount yet.
I contacted the sbi customer service via the toll-free number, provided them the refund reference number and requested them to file a dispute as refund not processed but they told me to visit my home branch and told me they cannot resolve my issue. Today i visited my home branch, they also told me they cannot help me in this issue and another irritation statement from them was they can neither accept any transaction dispute complaint nor can find any pending refund. They told me there is no provision for checking the refund status. When i met the higher authority of my branch and narrated my issue, they repeated the same thing and tell me to contact the customer service via toll-free number again. Now the customer service representative is repeating the old words. They cannot help me in this issue.
Therefore please investigate in this matter and find the pending refund and process it as soon as possible.
My details
Name - ankit srivastava
account number - [protected]
Ifsc - sbin0015624
Transaction date - 6 sep, 2020
Refund issued on - 15 sep 2020
Phone no - [protected]
Transaction amount - rs.599/-
Refund reference number[protected] Was this information helpful? | 
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