Amazon India — Refund issue for the product which is not received by the customer

Dear Sir/Madam,
I am to state that I have ordered a chair from Amazon.in on dt.14.08.2020 amounting to Rs.3, 490/- and the expected delivery date was shown on dt.25.08.2020. The order was prepaid. But unfortunately, our area comes under the containment zone and hence we had to leave the place immediately. As such we were not available to receive the product which was ordered. Subsequently, I cancelled the order immediately on dt.15.08.2020. But the delivery person had called me to receive the order on dt.26.08.2020 and I replied to him about the situation and non-availability to receive the product and advised him to return the product and he agreed on the same.

After all the procedure I got my partial refund of Rs.2, 140/- instead of Rs.3, 490/- which is Rs.1, 350/- less than the paid amount. Though I contacted the customer care amazon.in and shared the whole matter. Then I got a reply from the representative that the amount deducted is charged by the seller who is a third party seller and amazon has no relation with the seller so they can't help to the matter and replied that the amount deducted is charged as the shipping cost of the product sent.

I was surprised by the reply from amazon care that without receiving a product that for an unavoidable reason they deduct my paid money. And also when the order was placed there was no information shared about the deduction of shipping cost if the product isn't delivered.

In connection to the above for this pandemic situation Rs.1, 350/- is a big amount for me but amazon.in does not care the situation of the customer. In my view it's a clear cut cheating case. I hope through your valuable portal I will definitely get my money back.

Thanks & Regards,
Rajsekhar Patnaik