Amazon India — Refund not generated , received and missing items

Address:

jaipur

Sir/mam, this is rahul jarwal, i did shoping worth rs 10000 on amazon in april, there were 5 items which i orderd, a shoes woth rs 3999 and clothes worth rs 6000,

i received my shoes packet earlies but in original condition but i returned it due to size issue, and my after 2 days back my other items were deliverd, there was only one packet insteed on 4, and the items whic i received in the packet were wrong and missing, i immidiatly contact to amazon about this and also told them i had cctv footage of delivery boy that he only delived me 1 packet insteed of 4 and marks rest 3 packet deliverd, amazon asked me to wait for 7 days and told me that ther are doing an investigation, after 3-4 days i received a call from delivery office and they also verefied it that it was not my fault i received missing and wrong items, its seller mistake who cheat me, but amazon blocked my account, its already 2 month passed, my refund of shoes which i returnd is not generated yet and also my refunds of wrong items and missing item is not generated, every time when i call them they asked me to wait for 2 days and didnt do any thing, please help me .