Amazon India — Refund not get till date

Address:

Prashant Kumar s/0 Yogesh Kumar savita, Near ketki Vida mandir, Ramedi manjhkhor, hamirpur, uttar pradesh

I have ordered a sofa cum bed of blue colour From Aart Store but after delivery i seen that the sofa Quality is very bad . Since its delivery i have requested amazon to take the sofa back and return the money I write to amazon for refund of my money But they mailed me that that your issue will be resolve till[protected] but after the time period no refund initiated from that side, so i write a mail again and this time they write to me that issue will be resolve till[protected]. but amazon is not picking up the sofa from last 30 days from my home. I have calld amazon so many times but they r not picking it up. The amount is 12, 349 Rs..
please Help me to get my refund