On 02/09/2022 I had placed an order for 13 books totaling Rs.10, 381.23. Amazon had split this into 8 different orders. However, I had to cancel this order on 03/09/2022 and from 04/09/2022 onwards I have been receiving refunds not only for these 13 books, but for other six items as well. But, so far I have received only around Rs.4, 974.54 by way of nine refund orders. Major amount has not been refunded even after 15 days of order cancellation. Among them Order #[protected] for Rs.2, 527.00(single book), Order #[protected] for Rs.2, 278.00.
I have wasted several hours following up these refunds and don’t want to spend any more time. Please let me know when you are going to refund this amount.
They have tangled order numbers and part refunds and show me other order numbers, refunds so far made etc., etc. I have all those data and I have matched the split order with individual book cost and I have no issue with 9 books for which they have issued refund. I want to know the refund status about only three books, namely,
01. Too Much of Life: Complete Chronicles
02. Dostoyevsky Reads Hegel in Siberia and Bursts into Tears (World Republic of Letters)
03. A Very Old Man: Stories (New York Review Books Classics)
they have refunded several amounts since 31/08/2022 to me, I know that. Please concentrate on only three orders mentioned above and match the order amount and refund amount. That’s all I expect from Amazon.in.
Refund received so far:
Date Amount
04/09/2022 627.62
04/09/2022 951.64
04/09/2022 599.00
05/09/2022 109.44
05/09/2022 671.08
05/09/2022 348.50
05/09/2022 268.81
05/09/2022 599.00
06/09/2022 599.00
07/09/2022 799.45
12/09/2022 1329.10
As you can see here, none of the above refunds include Rs.2, 527.00 paid towards the book “Too Much Life…” and Rs.2, 278.00 paid towards “A Very Old Man” and “Dostoyevasky…”
amazon has neither refunded, nor sent me any email confirming refund process. But argue that there is no refund pending and all refund has been made and I shall contact the banker. Let them tell me when did they sent me an email confirming refund issue. On the basis of that I will contact my banker.
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