Amazon India — Refund not received for Order #[protected]

Address:

Hydrebad

Hi Team,

I have ordered Samsung Galaxy A73 5G Awesome Mint, 8GB RAM, 256GB Storage(Order #[protected] on 31 aug 2022 and recieved it on 2nd sep 2022 due to touch screen issue and back up of whatapp msg from iphone to anroid i returned back on 7th sep 2022 as per amazon pick up schedule. then I was calling customer care and following up on item return they confirmed me 13 th sep 2022 that they recieved item and my refund amount will be credit to the account by 16 Sep 2022 and we have the mail confimation on item recieved refund confirmation.When i checked my account on 18th sep 2022 my amount is not credited so called cuatomer care again 18th sep 2022 again they are saying that refund is not intiated and then i asked to intiate refund then they told as its huge amount to raise request for refund they need an approval from higher autority which is going to take 2 to 3 business days and total wait for refund is 5 more business days. I require a clarification from Amazon to How many days they are going to take to refund my money.

Thanks,
Swathi
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